Accessing, browsing, registering on, and/or using the services of Zen to Go indicates your voluntary acceptance of all the clauses and conditions in this document; therefore, it is recommended to read this agreement carefully before your registration, browsing, and use of the Zen to Go Platform.

These terms and conditions are intended to govern access, use, advertising, and e-commerce on the website of the company named Plataformas Zen México, Sociedad Anónima de Capital Variable, with its address located at Calle 38 Entre Av. 10 y 10 BIS, Local 12, Zazil-Ha, Playa del Carmen, Quintana Roo, ZIP Code 77720, Mexico, and with Federal Taxpayer Registry (RFC) PZM170127Q15.

Plataformas Zen México, S.A. de C.V. is a company legally incorporated under the commercial laws of the United Mexican States and holds all necessary permits to provide the services it performs, and declares to be the legitimate owner of the Zen to Go trademark, pursuant to trademark registration 2045039 with the Mexican Institute of Industrial Property (IMPI). For the purposes of this document, Plataformas Zen México, S.A. de C.V. shall also be referred to by its trademark Zen to Go.

These terms are based on the provisions of Articles 76 bis and 76 bis 1 of the Federal Consumer Protection Law and observing the recommendations of Mexican Standard NMX-COE-001-SCFI-2018, published in the Official Gazette of the Federation on April 30, 2019, which establish the provisions to which all persons defined by said Mexican standard as Clients shall be subject when entering the website www.zentogo.com.mx, seeking at all times to guarantee, provide transparency, inform, and adequately guide regarding browsing and conducting any type of transaction through the website.

With respect to the therapeutic services offered by Zen to Go, they are grounded pursuant to the Official Mexican Standard NOM-017-SSA3-2012 Regulation of health services. For the practice of human acupuncture and related methods.

Regarding the protection of personal data, it is based on the Federal Law on the Protection of Personal Data Held by Private Parties in its Articles 16, 18, 19, 22, 24, 25, 26, and other corresponding applicable articles; guaranteeing to users at all times the principles of legality, consent, quality, purpose, loyalty, proportionality, and responsibility regarding the right to personal data protection; as well as internationally with the principles of personal data privacy protection conceived in the General Data Protection Regulation, with reference to Chapter V entitled Transfers of personal data to third countries or international organizations, and pursuant to the right that the data subject has to request access, rectification, cancellation, or opposition regarding the processing of their data (ARCO Rights).

Clients may file a formal complaint when Zen to Go harms or fails to comply with these terms and conditions of Zen To Go's technology service, pursuant to the provisions of the Federal Consumer Protection Law; for more information, visit the following link: https://www.gob.mx/profeco/articulos/proceso-y-requisitos-de-quejas-y-denuncias?idiom=es

Zen to Go reserves the right to modify these Terms and Conditions at any time, as well as any other general or specific conditions resulting from the use and development of the Website itself. Likewise, the right to suspend, interrupt, or cease operating the Website at any time for sufficient cause.

Zen to Go provides its Users with free, unhindered access without any discrimination to the general public in accordance with the provisions of the Federal Law to Prevent and Eliminate Discrimination, provided that the stipulations of this document and the registration processes are complied with.

These Terms and Conditions are intended to govern access to the content and use of the Digital Platform called Zen to Go, and also to present to the User the scope, rights, responsibilities, and all conditions of the provision of the service offered by Zen to Go.

Zen to Go may enter into legal transactions with Domestic and International companies and individuals in order to improve the digital Platform. Likewise, it may certify its processes and service quality through the certifications it deems appropriate.

DEFINITIONS

For the purposes of this document, the following definitions shall apply:

Zen to Go: Commercial name of Plataformas Zen México S.A. de C.V.

Platform: Website and/or application administered by Plataformas Zen México S.A. de C.V., which serves as a digital Platform and intermediary between Clients and Therapists with the objective of facilitating on-demand in-home massage services.

Client: All individuals who make use of the Platform for the purpose of booking professional massages provided by our team of certified Therapists.

Therapists: All professionals registered on Zen to Go and eligible to provide their services independently through the Platform.

Users: Clients and/or Therapists with an account on the Platform.

Services: Professional in-home massages (home, hotel, office, or other service location).

Booking: In-home massage service requested by the Client through the Platform, for a specific time, duration, type of massage, and location. A booking may contain one or more massages.

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I. GENERAL CONDITIONS

By this act, Zen to Go, Clients, and Therapists acknowledge and accept the Terms and Conditions described herein.

It is worth mentioning that the information provided by the parties is safeguarded and protected by the Privacy Policy (see Privacy Policy).

Regarding the Services that Zen to Go makes available to its Users through its digital Platform, it specifies that they are for lawful, therapeutic, professional, and high-quality purposes in the field of personal care, health, and beauty; making all contents of the digital Platform owned by it available to the market in general.

Said digital Platform is protected by intellectual property regulations, including the protection of software, trademarks, photographs, content, development, web design, images, videos, and logos, without this description implying any limitation whatsoever.

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II. OUR SERVICES

The Services described in the following paragraphs may be used by domestic and/or foreign individuals over 18 years of age and/or domestic and/or foreign companies that contract the services offered by Zen to Go on a corporate or bulk basis.

Zen to Go provides its Users with free access without any discrimination to its Platform, to the general public in accordance with what is described in the preceding paragraph.

Users acknowledge herein that browsing and registering on Zen to Go is of their own free will and they are presumed to act in good faith when using this Platform, avoiding malice and error, and complying with the requirements of Law and those necessary to be part of the registered Users on its Platform.

Zen to Go offers its Users a comprehensive and developed digital Platform that acts as an intermediary in contracting professional in-home massage Services between the Client and the Therapist; therefore, Zen to Go disclaims any responsibility or liability regarding the Service, the Therapists, and the Clients themselves, as the Platform has no control over the conduct of Clients or Therapists.

In other words, Zen to Go is a digital medium where Clients who wish for professional in-home massage Services match with Therapists who are willing to provide said Services.

All Services offered by Zen to Go are and will be its property and shall have the purpose of promoting muscular and mental relaxation, and personal well-being.

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III. USERS

To use the Services of Zen to Go, both Clients and Therapists must create an account on the Platform, the opening of which is free.

Users are solely responsible for providing and keeping up to date all information provided to the Platform, as well as any action taken under their account on the Platform.

The User understands that, by creating their account on the Platform, they will be subject to the Platform's privacy policies.

The User profile registration process must be carried out according to the requirements requested by Zen to Go in order for the account to be successfully generated. As a minimum, account creation will require the following information according to the User:

Therapists:

• First and last name;

• Current tax ID certificate;

• Curriculum Vitae (Resume);

• Date of birth;

• Address;

• Gender;

• Mobile phone;

• Email address;

• Official photo ID;

• Criminal background check letter;

• Domestic bank account;

• Sign the Specific Conditions agreement for Professional Therapists;

• Tax Information.

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The User's account on Zen to Go will serve to access the registered profile at any time, hire and provide the Services described above for both Clients and Therapists, and make the best use of the Platform.

Clients:

• First and last name;

• Date of birth;

• Address;

• Gender;

• Mobile phone;

• Tax Information;

• Email address;

• Official photo ID; and,

• Payment method information (debit/credit cards, payment at convenience stores, or SPEI interbank transfers).

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The User's account profile may be edited and modified regarding its data as many times as necessary, so that said data is always updated and valid and so that at the time of access there is no impediment or error from false information or benefits not found.

The User acknowledges that the information provided regarding the creation of the User on Zen to Go that they offer is true, correct, valid, and updated, disclaiming any possibility of malice, bad faith, or error, and that the User voluntarily created the account for the use of the Service and agrees that their provided data will be protected by the corresponding Privacy Policy.

In the event that the registration information is false, inconsistent, or lacks legality, or if they act with malice and/or error either toward Users, Services, and false data and/or toward the Platform itself, Zen to Go shall have the free right to immediately suspend or cancel the User's account, without prior notice, holding the User liable at all times for any damages caused.

Zen to Go states that for the provision and booking of the Services set forth in these Terms and Conditions, the User must keep the User account active so that communication and assignment of the Service can be carried out according to what is requested and so that they can know the status of their procedure with the required Service. In the event of a technical issue with the account, they must immediately contact Zen to Go's contact email hola@zentogo.com.mx, which in turn will guide the User.

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IV. TYPES OF SERVICE

The types of massages offered are:

• Relaxing

• Deep tissue

• Sports

• Prenatal

• Lymphatic drainage

• Foot reflexology

  
  

Massages may be requested in the following modalities or sessions:

• Single massage - one massage session with one Therapist

• Couples - session of two massages for two people with two Therapists

• Back-to-back - two massage sessions, one after the other, with the same Therapist

• Massages for groups, events, or parties

  
  

All Services must be performed at the address established by the Client, and its neighborhood/district cannot be modified once the booking is confirmed.

The aforementioned items may be modified at any time by Zen to Go, adding, limiting, and/or modifying the types of Services offered.

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V. PAYMENTS

Prices for Services provided through the Platform are subject to change without prior notice and at the sole discretion of Zen to Go, including surcharges for travel expenses and other items. All prices include Value Added Tax (VAT / I.V.A.).

Zen to Go accepts most credit cards, domestic and international, and debit cards from domestic banks.

Card details entered will be processed with SSL encryption. To make payments with a credit or debit card, the CVV (Card Verification Value) code must be entered, which is a code engraved on the card that functions as a security measure in e-commerce transactions. Credit cards will be subject to pre-authorizations and checks by their issuing entities; if said entities do not authorize payment, Zen to Go will not be responsible for the service. The following are reasons why your card may be declined:

• The card may be expired. Check that your card has not passed its expiration date.

• The card may have reached its credit limit. Check with your bank that the card has not exceeded its credit limit.

• You entered information incorrectly. Verify that you have entered the correct information in all required fields.

• It is recommended that prior to purchase, the Client ensure there is no block on their card for conducting internet transactions.

  
  

Payment methods for Services may be modified at any time by Zen to Go, and their mention on the Platform does not limit modifying or including other methods in the future.

All charges made through the Platform, including debit or credit card charges, are processed by a payment processor. The payment processor at this time is Stripe (www.stripe.com). The Platform reserves the right to change payment processors or payment methods without prior notice and whenever it deems necessary. The commission costs incurred by the payment processor for each booking are covered by the Platform. However, the Platform is not responsible for the following transaction costs that may arise with each booking:

• If payment is made by debit or credit card, charges originating from the Client's bank, whether due to interest, chargebacks, or any other reason or circumstance.

• In case of payment via SPEI interbank transfers, additional charges originating from the Client's bank; or,

• Tips for good service: If the Client chooses, the tip may be given directly to the Therapist in cash upon completion of the booking.

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VI. RIGHTS AND OBLIGATIONS OF CLIENTS

The Client accepts that the Services are provided by independent professional Therapists and are for relaxation purposes only and entirely professional.

The Client accepts that the Service is carried out at their own risk, and under no circumstances will sexual conduct, aggression, and/or violence between the parties be permitted; if there is any omission and/or violation of this paragraph, it may result in legal action by the aggrieved party (victim). The parties agree in this document to release Zen to Go from liability, as the Platform, owned by the company, only acts as an intermediary Service between the Client and the Therapist.

The Client accepts that the Service is carried out at their own risk; therefore, Clients who are medicated, suffer from muscular or bone diseases, or are in their first trimester of pregnancy should not request a massage.

The Client should consult with their doctor if they have doubts before requesting a massage. If the massage is requested by the Client for a third party, the Client must recommend the same to that person.

The Client must comply with the health protocol related to COVID-19, which is communicated here.

The Client must guarantee the Therapist's access to the address and at the start time indicated in the booking. The Client will do everything necessary so that the address has a sufficiently large and safe space for the Therapist to provide the Services indicated in the booking. In the event that the Therapist cannot access the Client's address for reasons not attributable to the Therapist, the booking will be canceled by the Platform without the possibility of a claim or refund for the Client.

The Client agrees to be available at the address and at the start time indicated in the booking. The Therapist will remain at the address and will allow up to 20 minutes of grace period for the Client after the start time indicated in the booking. In the event that the Client is not available after the 20-minute grace period, the Therapist may leave the address. The minutes the Therapist waits will not be made up in the Service, nor will they entail any discount or refund to the Client.

Zen to Go acts as an intermediary between the Therapist and the Client, excluding itself from any obligation regarding the commercial act outside of what is stipulated in this document.

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VII. RIGHTS AND OBLIGATIONS OF THERAPISTS

The Services indicated in the booking will be provided solely and exclusively by the Therapist who accepts the booking and is confirmed by the Platform. The Therapist will only provide the Services indicated by the Client in the Booking, at the location and within the schedule established therein.

Under no circumstances will sexual conduct, aggression, and/or violence between the parties be permitted; if there is any omission and/or violation of this paragraph, it may result in legal action by the aggrieved party (victim). The parties agree in this document to release Zen to Go from liability, as the Platform, owned by the company, only acts as an intermediary Service between the Client and the Therapist.

The Therapist must comply with the health protocol related to COVID-19, which is communicated here.

The Therapist acknowledges that the service they provide to clients will comply with all provisions in the Policies of Official Mexican STANDARD NOM-035-STPS-2018, published on the Zen To Go website, and that for any specific situation of the policy, they will follow the established protocols.

The Therapist expressly authorizes the Platform to set the prices of the Services offered on the Platform in accordance with Section V of these Terms and Conditions.

The Therapist authorizes the Platform to collect and retain a commission for the Services provided by the Therapist through the Platform. This commission is set by the Platform and may vary, at the Platform's discretion, depending on local market conditions, among other factors.

The Platform will communicate to the Therapist in advance any change in the calculation of the commission. Continued use of the Platform and acceptance of new bookings by the Therapist constitutes acceptance of said change.

Unpunctuality directly and negatively impacts Service to the Client; therefore, the Therapist must “check in” with Zen to Go as soon as they arrive at the Client's address. The “check in” will serve as proof in the event of any complaint from the Client regarding the therapist's punctuality, as well as security for the Therapist. The “check in” must be performed through the Platform so that the location and arrival time are saved in the Platform's digital records.

Zen to Go acts as an intermediary between the Therapist and the Client, excluding itself from any obligation regarding the commercial or service transaction outside of what is stipulated in this document.

The Specific Conditions for Professional Therapists establish the conditions that Therapists must comply with in addition to these Terms and Conditions.

‍VIII. CANCELLATION AND REFUND POLICY

Cancellations initiated by the Client carry the penalties described below, depending on the type of booking. Penalty percentages are calculated on the net cost plus VAT of the canceled service(s).

a. Individual bookings (1–2 massages)

Upon confirming the booking, a pre-authorization for 100% of the total amount will be made. The final charge is applied only upon completion of the service; the remainder of the pre-authorization (minus any applicable penalties) is released automatically.

Cancellations initiated by the Client carry the following penalties:

• No penalty: more than 24 hours prior to the start of the service.

• 20% penalty: between 4 and 24 hours prior to the start of the service.

• 100% penalty: less than 4 hours prior to the start of the service.

All cancellations must be made through the Platform, or by written notification via email or WhatsApp.

b. Group bookings and events (B2C)

When confirming the booking more than 72 hours in advance, the Client must pay a non-refundable deposit of 20% of the total amount. The remaining 80% must be paid 24 hours prior to the start of the service.

Cancellations initiated by the Client carry the following penalties:

• No penalty: more than 72 hours prior to the start of the service.

• 20% penalty: between 24 and 72 hours prior to the start of the service.

• 100% penalty: less than 24 hours prior to the start of the service.

Cancellations must be notified in writing via email or WhatsApp.

c. Corporate clients (B2B)

Billing is done by cycle pursuant to the stipulations of the active contract with the client. Balances resulting from cancellations are credited to the next billing cycle; under no circumstances are cash refunds issued.

Cancellations initiated by the Client carry the following penalties:

• No penalty: more than 24 hours prior to the start of the service.

• 20% penalty: less than 24 hours prior to the start of the service or in the event of a no-show. This preferential treatment is an exclusive benefit of the ongoing service relationship.

• 100% penalty: does not apply to clients with an active monthly contract.

Cancellations must be notified in writing via email or WhatsApp.

d. Grace period for Client's late arrival

The Therapist will remain at the address and give the Client a maximum waiting grace period depending on the type of booking:

• Individual bookings (1–2 massages): 20 minutes.

• Group bookings and events: 30 minutes.

• Corporate clients (B2B): 30 minutes.

Once the grace period has elapsed without the Client being available, the Therapist may leave. Waiting time will not be made up in the service duration nor will it give rise to any discount or refund.

e. Cancellations related to COVID-19 or other infectious diseases

The Client must contact Zen to Go at least 4 hours prior to the start of the service to cancel without penalty in case of presenting symptoms of COVID-19 or infectious disease, or having been in contact with a diagnosed person. To make the cancellation without charge effective, the Client must provide diagnostic evidence (laboratory test or other official medical document) issued within 72 hours prior to the start of the service.

f. Cancellations initiated by Zen to Go

Zen to Go reserves the right to cancel any booking and block Users without prior notice and at its sole discretion, especially in the presence of signs of discrimination, inappropriate sexual conduct, or risks of violence or safety that may threaten any of its Users. Zen to Go will notify the cancellation and any applicable fee to the corresponding Users as promptly as possible.

g. General provisions

• Under no circumstances will cash refunds be made, except at the sole discretion of Zen to Go.

• Penalty percentages are calculated on the net cost plus VAT of the canceled service(s).

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IX. PROMOTIONS, REFERRAL PROGRAMS, AND ZEN TO GO BALANCE

Any promotion, promotional code, advertising campaign, or benefit will have sufficient policies to be part of the contents that Zen to Go offers to its Users.

Promotions are not retroactive and can only be applied at the time of booking. Promotions may contain additional restrictions on use and of the type that the Platform deems appropriate, including validity dates, quantity, Service eligibility, and geographical location, among others. The Platform reserves the right to reduce or eliminate the benefit of a promotion either because the Platform considers that the benefit was granted to the User in error, for fraudulent or illegal reasons, or in violation of these Terms and Conditions and the specific restrictions that the promotion may have. These promotions may be offered as promotional coupons or as referral programs, as well as any other type of modality that the Platform chooses:

a. Promotional coupons. These are unique alphanumeric discount codes to be applied by the Client at the time of a booking and that discount the total cost of said booking according to the specific restrictions and conditions of said coupon.

b. Referral programs. Upon creating a Client account, and after completing and paying for their first booking, the Platform assigns a unique alphanumeric code to the Client. In the referral program called “Zen Code” (Clave Zen), for example, if a third party uses the Client's code on their first booking, and upon satisfactory completion of that booking, the Client may receive discount credits toward future Services. Additionally, the third party may receive an immediate discount on their first booking. The Client's “Zen Code” is applied by the third party at the time of their first booking. Any credit or balance granted to the User through these promotions is subject to the conditions of clause IX(c) of these Terms and Conditions.

c. Zen Balance. The Platform, at its sole discretion, may grant balances in favor of the Client's account at any time and for whatever reason the Platform deems appropriate and necessary. The balances, referred to collectively as “Zen Balance”, are automatically applied toward the cost of future bookings by way of a discount and cannot be used retroactively. With exceptions expressly granted to certain Clients, balances granted to the Client are non-transferable and non-exchangeable for cash and cease to be valid if the Platform ceases operations. Credit balances may contain the usage restrictions that the Platform deems appropriate, including validity dates, quantity, Service eligibility, and geographical location, among others. The Platform reserves the right to reduce or eliminate credit balances granted to Clients either because the Platform considers that the balance was granted in error, for fraudulent or illegal reasons, or in violation of these Terms and Conditions and the specific restrictions that the granted balance may have.

d. Corporate discounts. The Platform, at its sole discretion, may grant discount percentages in favor of the Client to be applied at the time of booking. The discount rate is determined by mutual agreement with the corporate User.

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X. COVERAGE AND AVAILABILITY

Zen to Go Services will be available in various cities of the Mexican Republic, and may, in its development, expand to other cities around the world through updating the Platform.

The User must verify that Zen to Go Services are available according to their location.

All Services are subject to the availability and acceptance of registered Therapists.

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XI. ACCESS TO CONTENT AND SECURITY

The contents displayed on Zen to Go's digital Platform may use images, sounds, photographs, designs, and any form of proprietary and third-party marketing, respecting the copyright and intellectual property rights they contain, and may be modified, suspended, or removed at any time by Zen to Go.

Likewise, the User acknowledges that the use of the Platform may generate additional costs for mobile data or internet usage provided by the telephone or internet company with which the User has contracted said Services; therefore, Zen to Go will not be responsible for such costs, nor for the Service provided by said company to the User.

Passwords created for profiles must be safeguarded by the Users who use them. Zen to Go disclaims any improper use or third-party access to the User's profile.

Any breach of the Platform's security system or network may give rise to the cancellation of the User's account, as well as the initiation of any civil or criminal liability proceedings against the User.

The User acknowledges that interruptions in the provision of Services or Updates may occur, or even other events occurring due to causes beyond Zen to Go's control; therefore, it cannot be held liable for any data lost during the transmission of information via the Internet.

Zen to Go is exempt from any liability that occurs due to interruptions or suspensions of the Internet access service caused by failures in the telecommunications system, in the power supply, fortuitous events or force majeure, or an action by third parties that may disable the equipment supplying network access.

Due to the foregoing, Zen to Go is not responsible for any damage, harm, or loss to the User caused by failures in the system, on the server, or on the Internet. Zen to Go will also not be responsible for any virus that could infect the User's equipment as a consequence of accessing, using, or browsing the Platform or as a result of any transfer of data, files, images, texts, or audio contained therein.

Users may not impute any liability nor demand payment for damages or losses by virtue of technical difficulties or failures in the systems or on the Internet. Zen to Go does not guarantee continued or uninterrupted access and use of the Services.

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XII. INTELLECTUAL PROPERTY

The software, trademarks, and other assets related to the digital Platform and all contents available on them, including links, both those in the process of registration and those completed, are the exclusive property of Zen to Go and are protected by international laws and treaties regarding copyrights, trademarks, patents, models, and industrial designs applicable in Mexico and, where applicable, Internationally.

Copying, distribution, transmission, publication, connection, reverse engineering, or any other type of modification of the Platform or the Contents without express and prior authorization from Zen to Go, or where applicable, from the holder of the corresponding property rights, is strictly prohibited; the User may not sublicense, sell, resell, transfer, assign, or in any way exploit the use of Zen to Go for any third party.

Any violation of the provisions of this section shall constitute an infringement of intellectual property rights and shall subject the User to applicable administrative, civil, and criminal sanctions.

The use of Zen to Go does not confer proprietary rights to the User, but simply a license to use.

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XIII. PRIVACY

Matters of privacy and protection of data provided by Users of Zen to Go will be protected by the Privacy Policy.

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XIV. GENERAL LIABILITIES

The User understands and acknowledges agreeing that access to and use of Zen to Go is done at their sole discretion and under their responsibility, and that they will be solely responsible for any damage caused to their computer system or mobile device. Under no circumstances will Zen to Go, its employees, contractors, directors, agents, or developers be liable for any direct or indirect damage resulting from the use or improper use of Zen to Go, as its Services are exclusive and at the Users' own risk.

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XV. UNFAIR COMPETITION

Users designated as “Corporate” on the Platform are prohibited from transferring and/or in any way copying and/or developing, partially and/or totally, the services, way of working, intellectual property, know-how, or type of business of Zen to Go. The foregoing is applicable both during the corporate collaboration and after it. In the event of non-compliance with this clause, Zen to Go may initiate legal action against the “Corporate” User.

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XVI. USE OF COOKIES

The User acknowledges and accepts the use of cookies (see Privacy Policy).

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XVII. TERM AND MODIFICATIONS

These Terms and Conditions of Zen to Go take effect as soon as the User uses the Platform and accepts the Terms and Conditions.

For its part, Zen to Go reserves the right to terminate this document as well as to cease providing the Services at any time, without prior notice.

Modifications to these Terms and Conditions may be made at any time by Zen to Go, without this generating detriment to the Platform itself or to Users.

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XVIII. FINAL PROVISIONS

For everything related to the fulfillment and interpretation of these Terms and Conditions, the parties submit to the applicable legislation, as well as to the jurisdiction of the competent courts, expressly waiving herein any other forum that by reason of their present or future domicile might correspond to them.

The User hereby agrees that they have carefully read and understand the content and scope of each and every one of the provisions contained in the Terms and Conditions and in the Privacy Policy.

Present or future Services will be endorsed and grounded by these Terms and Conditions, which set forth the Services corresponding to Zen to Go, but are not limiting thereof.

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XIX. CONTACT AND INFORMATION

For any questions, suggestions, or complaints, Zen to Go places at your service its Help Center at the address hola@zentogo.com.mx.