All personal information provided directly or indirectly by Zen to Go users regarding the use, development, activity, commercial transactions, and interaction they have with the technological services offered on the Zen to Go website (www.zentogo.com.mx) will be collected, stored, and protected in accordance with the provisions of Mexican Standard NMX-COE-001-SCFI-2018 published in the Official Gazette of the Federation on April 30, 2019, and the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) in its Articles 16, 18, 19, 22, 24, 25, 26 and other applicable related provisions. Guaranteeing users at all times the principles of legality, consent, quality, purpose, loyalty, proportionality, and responsibility regarding the right to protection of personal data; as well as internationally with the principles of personal data privacy protection established in the General Data Protection Regulation, regarding Chapter V titled Transfers of personal data to third countries or international organizations and other applicable provisions regarding personal data privacy.

The Data Subject, personally or through a duly accredited legal representative, is recognized by this privacy policy as having ARCO Rights, which may be exercised in accordance with the provisions of the LFPDPPP and its Regulations against Zen to Go, in accordance with the following:

ACCESS: to know specific information that the Data Controller holds in its possession; 

RECTIFICATION: to request the rectification of Personal Data if it is outdated, inaccurate, or incomplete; to exercise this right, documentation proving the requested rectification must be provided in accordance with the Personal Data;

CANCELLATION: blocking and subsequent deletion of Personal Data from our databases when it is considered that it is not being used properly or for the purposes that gave rise to the legal relationship;

OPPOSITION: to object to the use of your Personal Data for specific purposes

Zen to Go guarantees its users that it has highly secure authentication mechanisms and secure digital signature collection systems for all commercial transactions and activities carried out with Zen to Go. The creation of the user profile and safeguarding of passwords is the responsibility of the users; likewise, in the event of loss, forgetting, or a request to change the password, Zen to Go provides password change protocols on the same website.

Zen to Go guarantees that it has implemented appropriate technical and organizational policies to apply the security measures established in the General Data Protection Regulation in order to protect the rights and freedoms of FOREIGN USERS with respect to the processing and protection of their data.

Information provided by users

Device Identification: Zen to Go may access information from the device used to visit, search for therapeutic services, and book them on the Zen to Go website, as well as its IP address; which will include: connection date and time, IP address, views, activity history, and advertising cookies involved.

Regarding the browsers used for the Commercial Website (Chrome, Safari, Internet Explorer, Mozilla Firefox, etc.) and social networks and promotional portals where information or content from Zen to Go is shared; they will be governed by their own data collection permission systems, notifying users of such terms. Zen to Go acknowledges the terms and conditions of other websites and digital platforms.

Identification of Personal Data: Includes the data requested in the section of the registration and user account creation form; the specific user data will be:

‍Clients:

• First and last name;

• Date of birth;

• Address;

• Gender;

• Mobile phone;

• Email address;

• Official photo ID; and,

• Payment method information (debit/credit cards, payment at convenience stores, or SPEI interbank transfers).

  
  

‍Therapists:

• First and last name;

• Valid tax ID certificate;

• Resume / Curriculum Vitae;

• Date of birth;

• Address;

• Gender;

• Mobile phone;

• Email address;

• Official photo ID;

• Criminal background check certificate;

• Domestic bank account; and,

• Sign the Specific Conditions agreement for Professional Therapists.

  
  

Payment Information: Zen to Go will require the user's account or payment method information, which will be protected by the site's SSL certificate, which encrypts the payment information for the personal transactions conducted.

Promotions Information: In the event that Zen to Go runs any type of promotion, the information provided by the participants will be protected by this privacy policy.

Purpose of the data provided

The aforementioned is for the purpose of identification, master database generation, service tracking, customer service, service history, service orders, website maintenance, service monitoring, comments, posts, visit history, relevant content, promotions, service information collection, payment and billing information, digital material, contact methods, views, feedback, features, and advertisements; related to the therapeutic services offered by Zen to Go.

Additionally, we will use your personal information for the following secondary purposes of Zen to Go, which allow us to provide, maintain, and constantly improve the website and e-commerce system.

• Sending commercial advertising communications by email, fax, SMS, MMS, social communities, or any other electronic or physical medium, present or future, that makes it possible to carry out commercial communications. These communications will be conducted by Zen to Go and related to the therapeutic services offered on the website.

• Improving the services to which USERS subscribe by studying user behavior to tailor it to their needs and preferences. Cookies can be managed by following the instructions indicated in the corresponding cookie policy.

• Conducting statistical studies.

• Sales and marketing strategies.

• Processing applications or any type of request made by the user through any of the contact forms made available to USERS.

• Improving the performance of the Zen to Go website.

  
  

Transmission of personal data

Please note that no personal data will be transferred, except for those that are necessary and in the following specific cases:

a) Responding to requests for information from a competent authority that are duly founded and motivated.

b) Your personal data may be shared with subsidiaries and/or affiliated companies of Zen to Go in order to offer you the commercial services of Zen to Go, for which the USER gives their express consent and authorization. The

Zen to Go DOES NOT sell users' data and/or information or transmit it to third parties, except in the specific cases outlined in items a and b.

Online Payments and Protection of Sensitive Data

Service booking transactions may be made through electronic payment methods, so for Zen to Go it is very important that USERS have the assurance that payments made online and payment method details are 100% protected against any hacker, security breach, fraud, and/or data theft. Therefore, the USER agrees that under no circumstances may they hold Zen to Go liable for payment data theft or card cloning.

Zen to Go has an SSL (Secure Socket Layer) Certificate, which is a certificate that confirms the legal existence of the company through the process of validating secure online payments and authorized payment methods by encrypting such data.

The electronic payment methods authorized by Zen to Go are responsible for safeguarding payment information data; Zen to Go does not store sensitive user data, it only collects direct information regarding payment for therapeutic services and billing.

In the case of sensitive personal data, the USER grants Zen to Go express consent for its processing, through their handwritten signature, electronic signature, or any authentication mechanism established for this purpose by Zen to Go regarding the payment for therapeutic services.

Users' Rights regarding the processing of their Personal Data

USERS will have the following rights regarding the processing of their data:

• Right to withdraw consent at any time; and,

• Right of access, rectification, portability, and erasure of their data, and restriction of or objection to its processing.

  
  

To exercise their rights, the USER must contact the Customer Service Department via email at hola@zentogo.com.mx

Optional Nature of the information provided by the User

USERS, by checking the corresponding boxes and entering data in the fields marked with an asterisk (*) in the contact form or presented in contact forms, expressly and freely and unequivocally accept that their data is necessary for Zen to Go to process their request, with the inclusion of data in the remaining fields being voluntary. The USER guarantees that the personal data provided to Zen to Go is accurate and assumes responsibility for communicating any modifications thereto through their User profile.

Term of Validity

These policies become effective upon publication and, in the event of modification, will be updated immediately through the means Zen to Go deems necessary.